Ferratum Customer Service handles loan applications on weekdays between 9 am and 5 pm.

If Ferratum needs additional information or documents during the processing of your application, they will contact you via email or phone. Please make sure that the contact information provided in your application is correct.

Processing Time
Normally, loan applications are processed on the same day if the documents are in order. You can also add the necessary documents to your application here .

Contact with Application Details
It is important to note that for security reasons, we cannot process inquiries that are not sent from the email address provided in the application.

Contact Ferratum Customer Service
If you want to contact customer service directly or if you have any questions, you can do so here through the chat icon in the bottom right corner.

Confirmation of Loan Decision
If your application receives an approved loan decision, you will receive confirmation via email.
If your application receives a declined loan decision, you will receive confirmation via text message.