Ferratum customer service specialists process applications on weekdays from 9:00 to 20:00, on Saturdays, Sundays and public holidays from 10:00 to 18:00. After successful registration, there is no need to contact customer service. 

Your application will be reviewed as soon as possible and you will be informed if they need additional documents for the purpose of examining the loan application. Please make sure you have the correct mobile phone number and email address registered in your customer profile as we can contact you using both.

Applications are usually processed within 4 hours. If you have not yet received the result of the application, it means that the application is still pending or we are missing the necessary information. If Ferratum does not receive the requested information or identification payment from the customer within 72 hours from the moment of receipt of the application, the application is cancelled.

It is important to note that according to Ferratum security policy, they cannot accept documents that are not sent from a registered email address.

If you need direct support from Ferratum specialists, you can contact us using the chat icon at the bottom right of the page . Please note that this may slow down the processing time of the application. 

Thank you for your patience while your application is being reviewed!