If you have encountered any problems or have any questions, you are most welcome to visit our help center where you can find answers about your profile, credit, and invoice questions. You can tap on one of the categories or use the search bar to get answers to your questions. 

If you do not find the help you need, you are most welcome to contact us via chat Monday to Sunday, where our employees can help you with your questions.  

If you still want to express your dissatisfaction and file a complaint, you can do so here:

SUBMIT COMPLAINT

In your complaint, we need a description of the incident to which it relates and a reason for the complaint. Your complaint will be handled by us within fifteen (15) days from receipt of the complaint, you will also receive a decision within this time period.  

If, due to the complexity of the case, we are unable to respond to your complaint within 15 days, we will notify you of a time frame for a decision.  

Remember that when you submit a complaint through the form, you agree to receive a response via email.  

If the customer contacts Multitude Bank plc to lodge a complaint and the response received is not entirely satisfactory, the customer may lodge a complaint in writing directly to the Financial Services Arbitrator's Office in Malta at the following address:
Office of the Arbiter for Financial Services N/S in Regional Road, Msida MSD 1920, Malta. ( www.financialarbiter.org.mt ).